Delivery Options:
- Standard Delivery: 2-3 working days
- Next Day Delivery (Upgrade)
Delivery Method:
- Delivered via our pallet service
Delivery Time Window:
- Standard Delivery and Next Day Delivery: Between 9 am and 5 pm
Postcode Exclusions:
- Certain postcodes may be excluded from the delivery service. Please refer to the list of excluded postcodes on our website for more information.
Failed Delivery:
- In the event of a failed delivery due to the recipient not being available, a redelivery charge may apply. Please ensure someone is available to receive the delivery during the specified time window.
Restrictions:
- Any width or height restrictions must be notified at the point of order. Please provide this information to ensure smooth delivery.
Designated Couriers:
- We offer options for designated couriers. You can select your preferred courier during the checkout process on our website.
Curb Side Delivery:
- Our delivery service is curb side, which means the driver will deliver the goods to the premises. It is your responsibility to bring the goods into your premises and dispose of the pallet and packaging materials.
Delivery Notifications:
- The driver will call or you will receive an email notification on the day of delivery to organize the delivery details. Please ensure you are available to take the call or check your email for notifications.
Damages and Reporting:
- Any damages to the goods must be reported within 24 hours of delivery. Please inspect the goods upon delivery and notify us immediately if there are any damages.
Specific Delivery Requests:
- Any specific requests for delivery should be made at the point of order. We will do our best to accommodate these requests, but additional charges may apply.
Signing for Goods:
- Please do not sign for goods unless the pallet is in good condition. If you notice any damage to the pallet, please inform the driver and make a note of it on the delivery paperwork.
We recommend prominently displaying this delivery information on your website to ensure customers are informed about the delivery process, responsibilities, and any necessary actions to take upon delivery.
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